We have all been there, you ask a customer assistant the location of a product and you are told ‘it’s over there’. You start wondering ‘where is over there?’. This can be very typical in terms of customer service in Nigeria. Customers are sometimes treated as if they’re doing us a favour by patronising our […]
Read article Ade Olabode: Store Owners, Here are 5 ‘No Excuses’ Steps to Implementing Good Customer Service»
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